RETURNS
Return Policy
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
You may return items within 14 days of delivery for a full refund. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Start a Return
Contact our support team at customerservice@lucho.online with your order number.
We’ll send you instructions for shipping the item back.
Once we receive and inspect the return, we’ll issue your refund to your original payment method.
Refunds
Refunds usually appear within 5–10 business days, depending on your bank or card provider. We’ll notify you by email once the refund has been processed.
Exchanges
If you need a different size, color, or product, please reach out to us before sending anything back. We’ll let you know the best way to exchange your item.
Questions?
If you’re unsure whether your item qualifies for a return, please contact us at customerservice@lucho.online. We’re happy to help.
